FAQs

Q: What is Rawan?
A: Rawan is an online store offering a curated selection of Abayat that are handmade. Eid, Ramadan, and everyday wear, including hijabs.

Q: How can I contact Rawan?
A: You can reach us at info@rawann.com for any inquiries or assistance.

Orders and Payments

Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit cards, and other secure payment options.

Q: Can I cancel or change my order?
A: No. 

Shipping

Q: Do you ship worldwide?
A: Yes, we offer worldwide shipping.

Q: How much does shipping cost?
A: Shipping costs vary based on your location and the shipping method selected at checkout.

Q: How long does delivery take?
A: Delivery times vary by location. Typically, orders are delivered within 2 business days. For Pre-orders it's 1-2 weeks.

Returns and Exchanges

Q: What is your return policy?
A: Rawan doesn't has a return policy.

Products

Q: How do I choose the right size?
A: Please refer to our size guide available to find the best fit. Sizes are based on your length.

Q: Are the colors of the products as shown in the pictures?
A: We strive to display colors as accurately as possible, but there may be slight variations due to screen settings.

Q: How do I care for my garments?
A: Please hand wash and air dry the abayas. Although they are of high quality, the handmade craftsmanship requires careful handling.